Terms & Conditions — juan135 Online Casino Platform

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply throughout:

• "Platform" refers to the juan135 website, mobile interface, and all associated services accessible at juan135.net.
• "Player" / "User" / "You" refers to any individual who accesses, registers on, or uses the juan135 platform.
• "Account" refers to the registered profile created by a Player upon successful completion of the registration and KYC process.
• "Bonus" refers to any promotional credit, free spins, cashback, or other incentive offered by juan135 to Players, subject to specific terms.
• "Wagering Requirement" refers to the number of times a bonus amount must be staked before any associated winnings become eligible for withdrawal.
• "KYC" (Know Your Customer) refers to the identity and age verification process required before a Player may deposit, withdraw, or access full platform features.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the government regulatory body that oversees and licenses lawful gaming operations in the Philippines.
• "PHP / ₱" refers to the Philippine Peso, the primary currency used on the juan135 platform.
• "Prohibited Territory" refers to any jurisdiction in which accessing online gambling platforms is unlawful under applicable local law.

2. Eligibility

Access to the juan135 platform is subject to the following eligibility requirements, all of which must be satisfied simultaneously:

• You must be at least 21 years of age. The minimum age for casino-style gambling in the Philippines under PAGCOR regulations is 21 years. This is a strict legal requirement, not a guideline.
• You must be accessing the platform from a jurisdiction in which online gambling is lawful. Players accessing juan135 from a Prohibited Territory do so at their own risk and in violation of these Terms.
• You must not be a current employee, contractor, agent, or immediate family member of an employee of juan135 or any of its affiliated software providers or game studios.
• You must have full legal capacity to enter into binding contracts under Philippine law or the laws of your jurisdiction of residence.
• You must not be subject to any self-exclusion order — whether issued through juan135's own responsible gaming tools or through any PAGCOR-administered exclusion register.

3. Account Registration & KYC

To access real-money games and financial features on juan135, Players must complete the registration process and pass KYC verification. The following rules govern account registration:

• One Account Policy: Each individual is permitted to maintain only one active juan135 account. Multiple accounts held by the same individual — whether using different names, email addresses, or payment methods — will all be permanently suspended upon discovery.
• Accurate Information: All information provided during registration must be accurate, complete, and up to date. Providing false information constitutes a material breach of these Terms.
• KYC Documents: Players will be required to submit a valid government-issued photo ID (such as a Philippine passport, driver's licence, SSS card, PhilSys National ID, or UMID) and proof of address or payment method ownership before withdrawals are processed.
• Account Security: You are responsible for all activity that occurs under your account. You must not share your login credentials with any third party. juan135 will never request your password through any channel.
• Account Updates: If your personal details change after registration, you must update your account information promptly. Failure to maintain accurate records may result in withdrawal delays or account suspension.

4. Deposits & Withdrawals

All financial transactions on the juan135 platform are conducted in Philippine Peso (PHP / ₱). The following terms govern deposits and withdrawals:

4.1 Deposits

• Deposits may be made via GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, QR Ph, and 7-Eleven CLiQQ, subject to availability at the time of transaction.
• Minimum deposit amounts and any applicable processing limits are displayed on the cashier page at the time of deposit.
• juan135 does not accept deposits from third-party accounts. The payment method used for deposit must be registered in your name and verified through KYC.
• All deposits are subject to anti-money laundering (AML) screening in compliance with Republic Act 9160 (the Anti-Money Laundering Act of the Philippines).

4.2 Withdrawals

• Withdrawals will only be processed to payment methods that have been verified as belonging to the account holder. juan135 does not process withdrawals to third-party accounts under any circumstances.
• Full KYC verification must be completed before any withdrawal is processed. Unverified accounts may deposit and play but cannot withdraw.
• GCash and Maya withdrawal requests are typically processed within 3–15 minutes. Bank transfer withdrawals (BPI, BDO, Metrobank) may take up to one Philippine business day depending on the receiving institution.
• juan135 reserves the right to request additional documentation for any withdrawal that triggers AML review thresholds, regardless of the account's prior verification status.

5. Bonuses & Promotions

juan135 offers a range of bonuses and promotional offers to eligible registered players. The following general terms apply to all bonuses unless superseded by the specific terms of an individual promotion:

• All bonuses are available to Philippine residents aged 21 and above who have completed KYC verification, unless a specific promotion states otherwise.
• Each promotional offer has its own specific wagering requirements, minimum deposit thresholds, eligible games, time limits, and maximum withdrawal caps. These details are published on the relevant promotion page.
• Bonuses are credited to a player's bonus balance and must be wagered in accordance with the applicable wagering requirement before any associated winnings can be transferred to the real-money balance and withdrawn.
• juan135 reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time, with reasonable notice provided to affected players where practicable.
• Players who are found to be exploiting bonus structures — including through the use of multiple accounts, coordinated play, or systematic low-risk wagering strategies designed solely to clear bonus requirements — will have their bonuses forfeited and their accounts reviewed. juan135 considers this a serious breach of the fair use policy.
• Bonuses may not be transferred between accounts or converted to cash outside of the standard wagering clearance process.

6. Game Rules & Fair Play

All games available on the juan135 platform — including slots, live baccarat, roulette, blackjack, bingo, e-sabong, sports betting, and crash games — are governed by their individual game rules, which are accessible within the game interface. The following platform-wide principles apply:

• All slot and RNG (random number generator) games are certified by independent testing laboratories for fairness and randomness. Certificate details are available on the relevant game provider's documentation upon request.
• Live dealer games are conducted in real time by human dealers operating from licensed studio environments. All live game outcomes are determined by physical means (cards, wheels) visible on the live stream feed.
• Sports betting outcomes are determined by the results of the relevant sporting event as reported by the official governing body of that sport. juan135's trading team sets markets and odds in accordance with standard industry practice.
• In the event of a technical malfunction during any game session, juan135 reserves the right to void the affected game round and return the stake to the player's account. Malfunction voids all pays and plays.
• Any attempt to exploit software bugs, glitches, or errors for financial gain is prohibited and constitutes cheating. juan135 will void any winnings derived from such exploitation and may permanently close the affected account.

7. Prohibited Conduct

The following conduct is strictly prohibited on the juan135 platform. Engaging in prohibited conduct may result in immediate account suspension, forfeiture of balances, and referral to PAGCOR or Philippine law enforcement authorities where applicable:

• Registering while under 21 years of age, or assisting a minor in accessing the platform.
• Creating or operating multiple accounts, whether under your own name or using false identities.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the platform in ways not available to regular human players.
• Engaging in collusion with other players, particularly in live dealer or poker-format games.
• Attempting to launder money or use juan135 to circumvent reporting obligations under RA 9160.
• Engaging in any form of fraud, including chargeback fraud on deposits, identity fraud, or payment method fraud.
• Accessing the platform from a Prohibited Territory while misrepresenting your location through VPN, proxy, or similar technical means.
• Harassing, threatening, or using abusive language toward juan135 staff, support agents, live dealers, or other players.

8. Intellectual Property

All content on the juan135 platform — including but not limited to the platform name and brand, logo, game interfaces, graphics, text, code, promotional materials, and user interface design — is the intellectual property of juan135 or its licensed content providers. The following terms apply:

• Players are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only.
• You may not copy, reproduce, distribute, publish, reverse-engineer, disassemble, or create derivative works from any part of the juan135 platform without prior written consent from juan135.
• The juan135 brand name, logo, and associated trademarks may not be used in any context — including social media, websites, or commercial materials — without express written authorisation.
• Game content displayed on the platform is the intellectual property of the respective game providers and is used by juan135 under licence. All rights reserved by the respective rights holders.

9. Privacy & Data Protection

juan135 is committed to protecting player data in accordance with Republic Act 10173 — the Data Privacy Act of the Philippines. The following summarises how your data is handled. For the complete data processing framework, refer to our Privacy Policy.

• Personal data collected during registration, KYC, and platform use is processed solely for the purposes of account management, payment processing, regulatory compliance, fraud prevention, and personalised service delivery.
• juan135 maintains a registered Data Protection Officer (DPO) as required under RA 10173. Player data rights — including the right to access, correct, and request deletion of personal information — are exercisable through the support channel.
• juan135 does not sell, rent, or share personal player data with third parties for marketing purposes. Data may be shared with PAGCOR and Philippine law enforcement bodies where required by law.
• All data transmissions between your device and the juan135 platform are encrypted using 256-bit SSL/TLS protocols.
• In the event of a data breach affecting player personal information, juan135 will notify affected players and report to the National Privacy Commission (NPC) within the timeframe mandated by RA 10173.

10. Responsible Gaming

juan135 takes its responsible gaming obligations seriously. Gambling is intended to be a form of entertainment and must never be treated as a reliable source of income or a means to resolve financial difficulties. The following tools and policies are in place:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits through their account settings. Once set, limits take effect immediately and can only be reduced immediately or increased after a 24-hour cooling-off period.
• Session Time Reminders: Players may activate in-session alerts that notify them of how long they have been playing, promoting mindful gambling habits.
• Loss Limits: Players may impose loss limits over daily, weekly, or monthly periods, preventing net losses from exceeding a self-defined threshold.
• Self-Exclusion: Players who wish to take a break from gambling may request a self-exclusion period of 30 days, 90 days, 180 days, 1 year, or permanent exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed before the elected period expires.
• Reality Checks: Pop-up notifications at regular intervals remind players of their session duration and net gaming position.

juan135 complies with PAGCOR's responsible gaming framework and reserves the right to initiate a responsible gaming review — including temporary account restriction — if player behaviour indicates potential harm, even in the absence of a voluntary self-exclusion request.

11. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, juan135's liability to any Player is limited as follows:

• juan135 shall not be liable for any loss of profits, loss of opportunity, loss of data, or any indirect, consequential, special, or punitive damages arising from your use of or inability to use the platform, even if juan135 has been advised of the possibility of such damages.
• juan135 does not warrant that the platform will be available without interruption, error-free, or free from viruses or other harmful components. Scheduled maintenance will be communicated in advance where practicable.
• juan135's total aggregate liability to any individual Player arising from any single incident or series of related incidents shall not exceed the total amount deposited by that Player in the 30 days preceding the event giving rise to the claim.
• Nothing in these Terms limits juan135's liability for fraud, for death or personal injury caused by its negligence, or for any other liability that cannot be excluded under Philippine law.

12. Account Suspension & Termination

juan135 reserves the right to suspend, restrict, or permanently close a Player account under the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Discovery that the Player is under 21 years of age or does not meet the eligibility criteria set out in Section 2.
• Failure to complete KYC verification within the required timeframe following a withdrawal request.
• Suspicion of fraudulent activity, money laundering, bonus abuse, collusion, or use of prohibited software tools.
• A court order, PAGCOR directive, or instruction from a competent Philippine government authority.
• Non-activity: accounts with zero balance that have not been logged into for a period exceeding 12 consecutive months may be classified as dormant. Dormant account holders will be notified before any administrative action is taken.

Where an account is suspended due to suspected fraud or Terms breach, any balance held in the account will be frozen pending investigation. If the investigation concludes that a breach occurred, frozen funds may be forfeited. If no breach is found, funds will be returned to the account or paid out in accordance with standard withdrawal procedures.

Players may voluntarily close their account at any time by submitting a written request through the 24/7 Live Chat support channel. Any pending real-money balance (excluding uncleared bonus funds) will be processed for withdrawal to the player's verified payment method.

13. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising from or in connection with these Terms or your use of the juan135 platform, the parties agree to first attempt resolution through good-faith negotiation. Players should submit a formal complaint via the 24/7 Live Chat support channel or by email to [email protected]. juan135 commits to acknowledging formal complaints within 48 hours and providing a substantive response within 7 Philippine business days.

If a dispute cannot be resolved through internal channels, it shall be referred to the dispute resolution mechanism established under PAGCOR's regulatory framework. As a PAGCOR-licensed operator, juan135 is subject to PAGCOR's oversight and dispute escalation procedures.

Any unresolved dispute shall be subject to the exclusive jurisdiction of the competent courts located in Metro Manila, Philippines. Both parties irrevocably submit to the personal jurisdiction of such courts for the purpose of litigating any such dispute.

14. Contact Us

If you have questions, concerns, or complaints relating to these Terms and Conditions, or about your account and transactions on the juan135 platform, please reach out through the following official channels:

• 24/7 Live Chat: Available directly from your account dashboard — the fastest channel for urgent account matters.
• Email: [email protected] — for formal complaints and documented correspondence. Response within 48 hours.
• Responsible Gaming Team: Accessible via Live Chat — specifically trained to assist with deposit limits, self-exclusion, and problem gambling support.

For compliance-related enquiries, regulatory matters, or data privacy rights requests, please address correspondence to the Compliance Team via the email above, clearly marked as a compliance or data privacy matter in the subject line.